When Things Go Wrong

In travel, as in life, things can always go wrong. It is how we prepare for and respond to these occurrences that matters.

In Travel, as in Life, Things Can Go Wrong

It is how we prepare for and respond to these occurrences that matters. At Yampu, we build lifetime relationships, not one-time transactions. When the unexpected strikes—a strike closes the roads, a flight cancels, a plan unravels—our team moves. We work with families, embassies, airlines, hotels, and guides. We've sent people on foot to relay messages when necessary. Because if you're out of touch, you're not out of mind.

How We Respond

Three pillars of crisis response that keep you safe, connected, and supported.
How We Respond

Always On Call

We're reachable 24/7, even on weekends and holidays. When the unexpected happens, you don't wait for business hours. We answer, we listen, and we act immediately to keep you and your family informed every step of the way.

Network Across Borders

Our offices, local partners, embassies, airlines, hotels, and guides form a coordinated web across Latin America. When you're stranded, we're working with every resource available to solve the problem—not just for you, but with everyone who can help.

Never Out of Mind

If technology fails, we send people on foot to relay messages. We've done it before, and we'll do it again. Your safety and peace of mind matter more than convenience. We stay committed until the crisis is resolved.
How We Respond

Always On Call

We're reachable 24/7, even on weekends and holidays. When the unexpected happens, you don't wait for business hours. We answer, we listen, and we act immediately to keep you and your family informed every step of the way.

Network Across Borders

Our offices, local partners, embassies, airlines, hotels, and guides form a coordinated web across Latin America. When you're stranded, we're working with every resource available to solve the problem—not just for you, but with everyone who can help.

Never Out of Mind

If technology fails, we send people on foot to relay messages. We've done it before, and we'll do it again. Your safety and peace of mind matter more than convenience. We stay committed until the crisis is resolved.

Built on Relationships, Not Transactions

Jose and Monica Irauzqui founded Yampu Tours thirteen years ago with a simple conviction: in travel, as in life, things can always go wrong. What matters is how you prepare for and respond to those moments. Today, as President and Vice President, they've built a company specializing in Latin America travel that thrives not on one-time bookings, but on lifetime relationships. Jose, Peruvian-born and a world traveler himself, and Monica bring a philosophy of superior customer satisfaction and personal care to every interaction. When a client becomes stranded by a workers' strike in remote Torres Del Paine, when communication lines go down, when the unexpected happens at midnight on a Saturday—Yampu doesn't just solve the problem. They solve it cheerfully, staying in touch with families, coordinating with embassies and airlines, even sending guides on foot to relay messages. That commitment is why clients return, and why they recommend Yampu to others.

Why Yampu Responds

Thirteen years of excellence, industry recognition, and a commitment to getting you home safely.

  • South America's Leading Tour Operator

  • 13 years of proven experience

  • Deep expertise across Latin America

  • Travel insurance for all tours

Peace of Mind

Travel with Confidence

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